Privacy Policy
This Privacy Policy (“Policy”) explains how Whitley V Jackson, LMFT (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit this website (the “Website”) and when you use our telehealth services. Each time you access the Website or engage our services, the then-current version of this Policy will apply. If you do not agree with this Policy, please do not use the Website or our services.
1. Personal Information We Collect
1.1 Information You Provide to Us
We may collect and process the following categories of personal information that you voluntarily submit to us:
Contact Information: such as your name, mailing address, email address, and telephone number.
Appointment Information: such as preferred appointment date and time, and the nature of your request.
Payment Information: such as credit or debit card details and billing address.
Insurance Information: such as insurance carrier, plan details, and eligibility.
Health Information: such as medical history, current symptoms, or other personal health information disclosed in the course of therapy.
1.2 Information Automatically Collected
Like most websites, this Website may automatically collect limited information through cookies and similar technologies, including your IP address, browser type, and interaction with the Website. To learn more, please review our Cookie Policy.
2. How We Use Personal Information
We may use your personal information for the following purposes:
To provide you with therapeutic services via our secure, HIPAA-compliant telehealth platform.
To respond to inquiries, schedule appointments, and send reminders.
To process payments and provide invoices or receipts.
To verify insurance coverage or eligibility when applicable.
To comply with legal and regulatory obligations, including HIPAA requirements.
To improve the Website and the services we provide.
We will not use or disclose your health information without your authorization except as permitted or required by law.
3. How We Share Personal Information
We may share your personal information in the following circumstances:
Service Providers: with third-party contractors who perform administrative, billing, or technical services on our behalf.
Legal Requirements: where required to comply with applicable law, regulation, legal process, or government request.
Corporate Transactions: in the event of a reorganization, merger, or transfer of assets.
With Your Consent: for any other purpose disclosed to you at the time we collect your information.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Security and Storage of Personal Information
We implement reasonable administrative, technical, and physical safeguards to protect the personal information under our control against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.
We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
5. Linked Websites and Third-Party Services
This Website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices or content of those websites or services. Use of such third-party websites and services is entirely at your own risk.
6. Children’s Privacy
This Website and our services are not directed to children under the age of 13. We do not knowingly collect personal information from individuals under 13. If we become aware that we have collected such information, we will take appropriate steps to delete it.
7. International Users
We are headquartered in the United States, and this Website is hosted in the United States. If you access the Website from outside the United States, you consent to the transfer of your information to the United States, where privacy and data protection laws may not provide the same level of protection as those in your jurisdiction.
8. Your Privacy Rights
Depending on your state of residence, you may have certain rights under applicable privacy laws, including the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the details provided below.
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related statutes.
9. Changes to this Privacy Policy
We reserve the right to update or modify this Policy at any time. If we make material changes, we will notify you by posting the revised Policy on this Website or by other appropriate means. Your continued use of the Website or our services following such changes constitutes acceptance of the updated Policy.
10. Contacting Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at: info@whitleyvjackson.com.